Scams and Alerts

The Georgia Department of Human Services (DHS) Division of Child Support Services (DCSS) along with the Governor’s Office of Consumer Affairs (OCA) would like to alert the public that child support collection companies have been known to engage in fraudulent practices such as direct contact with noncustodial parents to set up child support payments. Once contacted, consumers believe that they are in contact with the official State of Georgia, Division of Child Support Services when in fact they are being contacted by a company that has no affiliation with this office. Allegedly, once those payments are made, the company pockets the money and the custodial parent does not receive payments.

It is important that the public is made aware of these types of scams since DCSS is the only official state child support collection agency in Georgia. No private companies are authorized to collect funds on our behalf. We take this type of fraudulent activity very seriously and we will ensure that all reported fraudulent collection activities are properly investigated and prosecuted to the fullest letter of the law. Private Child Support Collectors are separate entities and must register with the Georgia Secretary of State to provide services in Georgia. 
 
To find out if a child support collection company is registered as a Private Child Support Collector in Georgia, visit the Secretary of State’s website

If you have been victimized by this company, please contact the Governor’s Office of Consumer Affairs at 1.800.869.1123 or 404.651.8600.

EPPICard phishing alert

DCSS has been advised that phishing e-mails are reportedly being sent to some EPPICard debit cardholders. Phishing is a type of scam designed to steal your personal information. EPPICard will never request your information such as social security number, card number or PIN through e-mail. Please do not respond to email requests for this information. Being informed is your best defense. Please see the Protect Yourself link on http://www.eppicard.com for ways of avoiding identity theft.

If you believe your card account has been compromised, please call the number on the back of your EPPICard and advise the customer service rep once your call has been connected.